May I have some examples of some sites hosted by you?
QuintHosting.BIZ makes a sample client page available to the public on it's website. This page has examples of virtual hosting, dedicated server, co-location, reseller clients and software services available .

Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all QuintHosting.BIZ hosting packages optionally come with a dedicated IP address. QuintHosting.BIZ dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations.

What type of support do you offer? Average Response Time?
QuintHosting.BIZ offers support to our clients 24/7/365 via  web based ticket system, email, IC. A pager number is also available for dedicated server clientele. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. QuintHosting.BIZ has recently implemented a web based support ticket system, which integrates all incoming support email into it. The ticket system tracks support inquires by "time waiting" for reponse from the support dept. The QuintHosting.BIZ administration carefully monitors that the QuintHosting.BIZ support staff maintains a fast response time, with courteous and helpful service.

What are the hardware specs of the servers?
Every server at QuintHosting.BIZ has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. QuintHosting.BIZ is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a QUAD XEON processor system, with 4048MB RAM, and RAID hard drive(s). All QuintHosting.BIZ servers run spare hard drives for backup requirements.

Can I have adult content on my website?
Yes, you can have adult content on your websites.

May I view your Terms Of Service?
The QuintHosting.BIZ terms of service (TOS), including policy and service guidelines, are available online at: http://www.quinthosting.biz/aboutus/legal.php.

How long have you been in business?
The company has been in business since August 8, 1993. August 8th 2000, the company was incorporated as a private limited company under the Registrar of Companies, India. QuintHosting.BIZ entered the web hosting industry in July 1997.

Do you support International domain names and clients?
QuintHosting.BIZ can host all international domains on its servers. QuintHosting.BIZ can accept foreign clientele, just please be advised that all correspondance must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the QuintHosting.BIZ network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. QuintHosting.BIZ cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. QuintHosting.BIZ will assist you however, with any technical information needed to accomplish this.

How do I transfer my domain name?
QuintHosting.BIZ will attempt to file the necessary electronic forms for your domain name transfer with InterNIC. If QuintHosting.BIZ is unable to file such with your specific domain name registrar, QuintHosting.BIZ will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have QuintHosting.BIZ handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.

What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if QuintHosting.BIZ takes any action on your account.

What if I want to upgrade my website?
You may upgrade or downgrade your QuintHosting.BIZ web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NTT) will require a setup fee to be paid.

How is my website monitored?
QuintHosting.BIZ maintains internal and external monitoring systems for every server in the QuintHosting.BIZ Data Center. The servers are checked every 5 minutes via network monitoring software. QuintHosting.BIZ monitors uptime as well as individual features and services running on each server. QuintHosting.BIZ staff is notified via alarms, email, screen popups, and paging, if a problem occurs.

What is the uptime?
QuintHosting.BIZ strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...VerizonT cutting a fiber line somewhere), backbone peering point issues (ie...UUnetT having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If QuintHosting.BIZ fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. QuintHosting.BIZ does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for QuintHosting.BIZ, and in turn would only negatively affect the service level QuintHosting.BIZ provides to you. "Partial refunds for partial downtime" is our standard policy.

Do you have a Service Level Agreement (SLA)?
The QuintHosting.BIZ terms of service (TOS), including policy and service guidelines, are available online at: http://www.quinthosting.biz/aboutus/sla.php.

What is your connectivity to the Internet?
QuintHosting.BIZ is Kolkata's premier hosting provider, providing reliable, scalable solutions for customers of all sizes and services. Located in the carrier-neutral Equinix Chicago Data Center , QuintHosting.BIZ has access to all the major carriers in Chicago without the need for local loop circuits. Fore more information check this page .

Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APCT, Tripp-LiteT, & LiebertT UPS Systems provide the power backups, along with KohlerT generator systems.

What kind of security does the QuintHosting.BIZ Data Center have?
The QuintHosting.BIZ Data Center in Chicago, IL USA is a high security facility. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facility has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally at the facility and externally from the QuintHosting.BIZ Sales/Support office. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the faclity without employee escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls. Armed guards are planned for the future, but not a necessity at this junction.

What about software upgrades?
QuintHosting.BIZ handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, QuintHosting.BIZ immediately upgrades our systems. MicrosoftT regularly release patches for the WindowsT based systems, and QuintHosting.BIZ auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, QuintHosting.BIZ evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.

What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... QuintHosting.BIZ does not host such websites. If such materal is found on a QuintHosting.BIZ server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. QuintHosting.BIZ strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. QuintHosting.BIZ runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole QuintHosting.BIZ Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. QuintHosting.BIZ also uses firewall technology to fend off most common methods of flooding and attacks to the network.

How is extra bandwidth billed?
QuintHosting.BIZ maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.

What is included in my website package?
QuintHosting.BIZ provides full hardware, software, support, and system administration for your QuintHosting.BIZ shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. QuintHosting.BIZ even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your QuintHosting.BIZ hosting solution. QuintHosting.BIZ will provide basic support on services/software that we provide you with your account. QuintHosting.BIZ does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting...

How many sites are currently running on per server?
QuintHosting.BIZ does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. QuintHosting.BIZ monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, QuintHosting.BIZ will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.

Can I host more than one domain name per account?
QuintHosting.BIZ charges additional fees for every EXTRA (some are included for free) domain name you point to your account. For a domain name that is parked on top of your main domain name, the cost is a Rs. 250 ($5) one time setup fee. You may use an index.cgi script, to redirect from that domain name to a sub-directory at no additional charge. QuintHosting.BIZ charges a Rs. 250 ($5) setup fee and Rs. 50/mo ($1/mo), for every additional domain name parked to a sub-directory. Each additional domain name parked on top, or to a sub-directory, receives one catch-all email POP account or forwarder for all mail to that domain name. Parked domain names do not receive a control panel of their own. QuintHosting.BIZ usually recommends the very inexpensive "Small" accounts (Rs. 50 ($1) monthly) instead, due to the fact that they come with their own control panel functionality or the best solution is to signup for reseller plan and setup as much standalone domains as you need.

Why should I choose QuintHosting.BIZ as my webhost?
Simple. QuintHosting.BIZ maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. QuintHosting.BIZ was one of the first hosting companies in the industry to offer technical support via ICQ & AOL Instant Messanger, as well as to offer high bandwidth packages (20GB+ per month) to the general public. QuintHosting.BIZ offers CpanelT & WebHostManagerT on it's packages, the premier software in the business. QuintHosting.BIZ offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting QuintHosting.BIZ.

How do I get started?
Simple! Just fill out one form....the Secure New Account Order form! You will receive details shortly afterwards about how to proceed with your new Quint Software Solutions QuintHosting.BIZ Web Hosting Account!