|
To better serve our customers and offer
a more reliable and FASTEST possible environment, Quint
Software Solutions Pvt. Ltd. (from hereon referred to
as QSS) has developed this acceptable use policy to define
the types of behavior that will not be permitted QSS's
network. Please report any known violations to abuse@quint-software.com
QSS's general policy is to act as a provider
of Internet presence. QSS reserves the right to suspend
or cancel any customer's access to any or all services
provided by QSS when we decide that the account has been
inappropriately used. QSS decides what is inappropriate
and reserves the right to immediate action to suspend
or cancel when abuse is effecting other clients, and without
warning when needed. An outline of Specific Acceptable
Use Policies are to follow:
All services provided by QSS may be used for lawful purposes
only. This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene,
pornography or material protected by trade secret and
other statute. Customer agrees to indemnify and hold harmless
QSS from any claims resulting from the use of the service
that damages the subscriber or any other party.
Examples of unacceptable content or links:
• Pirated Software
• Adult Content
• Wares sites
• Irc Bots
• Hate Sites
QSS will act as the sole arbiter as to what constitutes
a violation of this condition. QSS will fully co-operate
with the law enforcement in dealing with unlawful activities
performed on our network.
Any unauthorized use of accounts or computers by a QSS
customer, whether or not the attacked account or computer
belongs to QSS, will result in action against the attacker.
Possible actions include warnings, account suspension
or cancellation, and civil or criminal legal action, depending
on the seriousness of the attack. QSS will strongly react
to any use or attempted use of an Internet account or
computer without the owner's authorization. Such attempts
include "Internet scamming" (tricking other
people into releasing their passwords), password robbery
and so on.
We
do not allow clients to install their own chat rooms,
without approving it with the QSS Support Team. Most chat
rooms tend to be large system hogs and we cannot allow
it as an account option.
We don't allow to use CGI based message board scripts
(like UBB, UB2K, 360forum, etc.) as such scripts on busy
sites bring high load to CPU and memory and at high load
can take server down. Please, consider using php based
bulletin boards like Vbulleting, phpBB, XMB, Burning board,
etc. instead. These boards are php and MySQL based and
cause much lighter load to the server.
We may allow programs to run continually in the background.
These are considered on a one-to-one basis and an extra
charge will be incurred based on system resources used
and operational maintenance needed.
We currently do not allow IRC or IRC bots to be operated
on our servers unless you have prior permission from a
QSS system administrator.
No system in the world has unlimited resources, and we
expect you to act responsibly when consuming resources
on our system. If you consume unnecessary and excessive
resources on our system we may suspend your access at
any time without prior notice to correct the situation.
Users may not initiate the following on our servers:
- Run any process that requires more than 8Mb of memory
space, more than 30 CPU seconds, or use more than 5%
of all available system resources at any time.
- Run any type of interactive real-time chat applications
that require server resources. Remotely-hosted services
are fully allowed.
- Run stand-alone, unattended server-side processes
at any point in time on the server. This includes any
and all daemons, proxy servers, anonymizers.
- Run any software that interfaces with an IRC (Internet
Relay Chat) network.
As part of the hosting plans, a domain registration service
can be obtained. Please review our domain registration
agreement and uniform domain name dispute resolution policy
set forth by ICANN. It is the customer's responsibility
to check these agreements on a regular basis.
QSS on occasion will register a domain name
for a customer as part of the service rendered. This domain
name is property of Quint Software Solutions Private Limited
until the first year of paid service is completed. At
this point, the customer may opt to transfer the domain
name into their name. QSS will assess a Rs. 345.00 (USD
$7.85 approx) charge per domain name registered after
the first domain with our paid service. Further, QSS will
assess a Rs. 345.00 (USD $7.85 approx) charge for accounts
terminated before the first year is completed. This is
to cover the expense of registering the domain name for
the customer.
QSS reserve the right to change the price of any services
at any time with a 30 days notice to the current customers.
Contract pricing customers will not be affected by any
price change throughout the contract period.
QSS is responsible for Hardware failure in our dedicated
server. We will replace your malfunctioning hardware as
soon as possible. Custom hardware replacement may take
longer for us to replace.
We encourage you to contact our technical support teams
through email at support@quint-software.com.
Also we provide support through ICQ, Yahoo and MSN messenger.
As the servers are connected to the Internet constantly,
the content in the servers are exposed to hacker's attacks,
viruses and other adverse effects. For these and many
other reasons customer may loose the whole content of
his/her server(s). We back-up our servers on a weekly
basis. QSS will not be liable for lost data even if backups
were created.
All plans have a set allotment of Bandwidth available
for use. Any bandwidth usage that is over the limit of
the monthly allotment will be charged according to the
terms that is set forth in the order form. Unused bandwidth
may not be carried over to the following month.
Spamming and mail bombing is strictly prohibited. Any
customer who uses their e-mail for spamming will have
their account terminated immediately. All fees and pre-paid
services will not be refunded. QSS will act as the sole
arbiter as to what constitutes a violation of this condition.
Any customers found to abuse our servers would have their
account immediately suspended. Any account that excessively
uses the server resources may be temporarily stopped to
provide optimal server resources for other users. If any
account is found to be affecting server performance at
a continued duration of time, it may be disabled. We recommend
moving such sites to a dedicated hosting solution.
Violation of Network System such as, but not limited to
unauthorized access, trying to breach the network security
is prohibited. At anytime where a security breach is detected,
the involved Server will be immediately shut down. Our
technicians will immediately investigate the situation.
Customers are responsible to update their information.
E.g: billing info, address change, credit card change,
etc
We will only send out invoices and monthly statement.
We will send out e-mail when we have successfully billed
your credit card. All credit cards are billed automatically
every month. If for any reason your credit card charges
are denied, we will notify our customers of the denied
charges. It is the customer's duty to ensure that their
credit card information is up-to-date. Any accounts that
are past due after 30 days will be deactivated.
If for any reason you are not satisfied with QSS's service,
you may cancel your account at anytime by writing to billing@quint-software.com
You can cancel and get fully refunded in case you cancel
your account for any reason in 30 day period from the
moment of purchase. In case of a cancellation after 30
Days you will be issued a prorated refund for unused time.
No refunds are issued in case you violate our Acceptable
Use Policy.
We reserve the right to refuse, cancel, or suspend service
at our sole discretion. Appropriate refunds are applicable
in case you do not violate our Acceptable Use Policy.
Resellers as well as their CLIENTS are all bound by this
Acceptable Usage Policy. Resellers should not make policy
or any kind of agreement for their clients that would
contradict to our policy.
All resellers are independent contractors that has no
tie with QSS. No relationship other than to allow reseller
to sell QSS service is intended.
Customer agrees that customer shall not hold QSS liable
of any claims, liabilities, losses, costs, damages, expenses,
including attorneys' fees and court costs that arise from
any judgments directly or indirectly created by the services
of QSS to the customer.
QSS shall not be liable under any circumstances for any
damages the customer's businesses may suffer for any reason,
even if QSS has been advised of the possibility of such
damages. If a problem occurs that is within QSS's control,
we will issue credits based on the length of the downtime
according to the customer's service plan. As the Internet
is unpredictable, customers are aware that Network availability
is not guaranteed to be 100% available. QSS shall not
be liable for any claims resulting from the corruption
or deletion, of any website or data in QSS's servers.
QSS shall not be responsible for any delay resulting directly
or indirectly from natural disaster such as fire, shortages
of facilities, acts of civil or military authority, catastrophes,
or any other circumstances beyond QSS's reasonable control.
In case this happens, the customers will have to make
arrangements with QSS to defer the service to a mutually
agreed date and time.
All complaints will be investigated promptly. In the case
that an account is being investigated, QSS reserves the
right to suspend, restrict or terminate the account(s)
in question. We will deactivate customer's account(s)
if QSS policy are not followed.
Please report violations to: abuse@quint-software.com
QSS reserve the right to make changes to our Acceptable
Usage Policy at any time without any notification. Changes
to our Acceptable Usage Policy takes effect immediately
upon being posted on our website
This Agreement supersedes all prior and current, oral
or written understandings and agreements between QSS and
the customer involved. Any prior statements that are not
written in this agreement, even if they are promised orally
or written are deemed void. Customers hereby acknowledge
and will abide by all the rules set forth in this agreement.
|
